Real-time Manufacturing Analytics | Matics
About-the-team-mobile (1)

We are a team of experts dedicated to making you reach your full operational potential

Our Story

Imagine your very own guide whispering over your shoulder the exact data you need when you need it to make a production decision, or giving you a digital nudge when it’s time to start your quality test. Matics is like your personal production guide, informing you with actionable insights via a real-time operational intelligence (RtOI) platform.

Matics, trusted by hundreds of factories around the world, is a new generation of manufacturing execution systems (MES) leveraging emerging smart technology. It delivers a holistic view, centralizing control of your production floor and infusing the whole enterprise – from the factory floor to the executive table – with real-time data analytics. Our solution rapidly deploys in a secure, cloud-based, non-disruptive, modular and scalable way.

Who We Are

We are a diverse group of experienced industry experts and technologists. We are dedicated to our customers’ manufacturing success. We developed a solution universally used by every member of the manufacturing team to facilitate data-driven decision-making.

    Matics in numbers

    Operating in 25
    Countries Worldwide
    Machines Connected Worldwide
    Active Users Worldwide

    Our Values

    We are passionate about innovation.
    We create and inspire the technologies, processes, and ideas that improve manufacturing production. Our platform supports your business transformation toward data-driven decision-making.
    We truly want to help our customers.
    We are committed to working with our clients for their success. We work hand-in-hand with every client to deliver results for their production lines.
    We have a will to win.
    We strive to help our clients win. Every member of our team has an attitude of winning. We are dedicated to achieving manufacturing excellence.


    Elad Weiss
    Executive Chairman
    Eldad Weiss
    Yossi Ofek
    Yossi Ofek
    Ofra Kalechstain
    Ofra Kalechstain
    Leigh (HS24-01) (25)23
    VP Sales
    Leigh Tricklebank
    Merav Maliss Aviv
    Merav Maliss Aviv
    Assaf Buch
    VP Operations
    Assaf Buch
    Chen Genossar
    VP Partners
    Chen Genossar
    Eran Polak
    VP R&D
    Eran Polak
    VP Product Growth and Strategy
    Nimrod Ron
    Ziv Amber
    VP Customer Care
    Ziv Ambar
    VP HR
    Ronit Markovich
    Marketing Manager
    Moran Rogalin
    Enrico Crippa
    Regional Manager - South Europe
    Enrico Crippa
    Regional Manager - UK & Ireland
    Arun Chikkanna

    Our Customers

    advanced plastics
    Magic polo

    Open Positions

    Support & Technical Lead
    Support & Technical Account Management Lead

    Matics is a leading SaaS company specializing in Digital Transformation for manufacturers. We pride ourselves on delivering exceptional customer experiences and providing innovative solutions to our global customers, such as Kraft Heinz, Ipackchem, PepsiCo SodaStream, Nestle, and more. 

    We are making a big impact, simple! 

    Position Overview: 

    We are seeking a dynamic and experienced Support & Technical Account Management Team Lead to lead our customer technical team. The ideal candidate will be responsible for both implementing and integrating complex technical solutions for our clients. While also having a strong background in customer service, excellent leadership skills, and a passion for delivering outstanding support experiences in a fast-paced SaaS environment. 

    This role requires a deep understanding of technical architectures, excellent communication skills, and the ability to work collaboratively with clients and internal teams. 


    • Collaborate with clients, and internally, to understand their technical requirements and business objectives.
    • Configure, customize, and integrate software applications and technical solutions tailored to meet client needs. This according to client specifications and business needs.
    • Conduct thorough testing and quality assurance to ensure the reliability, scalability, and performance of implemented solutions.
    • Provide technical guidance and support to clients throughout the implementation process, including troubleshooting and issue resolution.
    • Document technical designs, configurations, and processes for internal and client use.
    • Develop and implement a strategic vision for the support department aligned with the company’s goals and objectives.
    • Lead and mentor a team of support representatives, providing guidance, coaching, and performance feedback to drive excellence.
    • Design and maintain support tools to enable workflows and measurement according to the team’s KPIs.
    • Analyze support metrics and customer feedback to identify trends, drive process improvements, and enhance the overall customer experience.
    • Develop and implement training programs to ensure team members are equipped with the necessary skills and knowledge to deliver exceptional service.
    • Act as an escalation point for complex customer issues, working closely with internal stakeholders to resolve them effectively.
    • Make sure all tickets are covered, and customers are going live, on time.


    • At least 2 years of experience in a customer support leadership role and technical implementation, in a SaaS or technology-driven environment.
    • Proven track record of building and managing high-performing technical teams that scaled.
    • Strong interpersonal and communication skills with the ability to interact effectively with customers and internal stakeholders.
    • Analytical mindset with the ability to leverage data to drive decision-making and process improvements.
    • Experience working with support tools and systems such as Jira, Zendesk, or similar platforms.
    • Excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
    • Keen to learn, and able to cover gaps in situations of uncertainty
    • Proven experience in scaling up technical teams. 
    • Technical account management and project management skills

    What we offer: 

    Matics is a workplace that encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are passionate about innovation and striving for success. 

    Our offices are located in Matam – Haifa and we are working on a Hybrid model.

    Please send your CV to

    We want to hear from you. Let's talk.


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